TERMS & POLICIES

Check-In / Check-Out Policies

  • Check-In: 2:00 PM
  • Check-Out: 12:00 PM

Early check-in and late check-out:

  • Subject to availability.
  • Early check-in before 8:00 AM: 100% of the room rate
  • Late check-out fees:
    • 12:00 PM – 6:00 PM: 50% of the room rate
    • After 6:00 PM: 100% of the room rate

Payment Policy

  • Payments can be made via cash (VND/USD) or international credit cards (Visa/Mastercard).
  • All prices include service charge, excluding tax and commission.
    • Account holder: Luong Thi Xuan Dung
    • Bank: Techcombank
    • Account number: 2974 1231 97

Deposit Policy

  • A deposit equivalent to 50% of the total booking amount must be paid 15 days prior to check-in date.
  • The remaining balance must be paid 3 days before the check-in date.
  • Bookings will be automatically canceled if the deposit is not received on time.

Cancellation/Amendment Policy

  • Individual Guests (under 3 rooms):
    • Free cancellation if requested at least 7 days before check-in.
    • 50% charge if canceled within 7 days.
    • 100% charge if canceled within 3 days or no-show.
  • Group Bookings (3 rooms or more):
    • Free cancellation if requested at least 15 days before check-in.
    • 50% charge if canceled 10-15 days before check-in.
    • 100% charge if canceled within 10 days or no-show.
  • Room reduction:
    • Allowed up to 10% of rooms if notified 15 days prior for group bookings. Further reductions follow group booking policy.

Children Policy

  • Children under 5 years: Free stay and breakfast when sharing bed with parents.
  • Children 6-12 years:
    • Without extra bed: 150,000 VND/night (breakfast included).
    • With extra bed: 300,000 VND/night (breakfast included).
  • Children over 12 years: Charged as adults, extra bed required at 300,000 VND/night (breakfast included).

 

House Rules

  • Fairy Mountain Retreat is a nature-friendly environment. Please respect wildlife, gardens, and communal areas.
  • Smoking is strictly prohibited within all indoor areas. Designated outdoor smoking areas provided.
  • Pets belonging to guests are not permitted to ensure the comfort and tranquility of all guests and wildlife.

Privacy Policy

  • Guest personal information is confidential and will not be shared with third parties unless required by Vietnamese law.
  • Information provided during booking is solely used for reservation purposes and enhancing guest experience.

Additional Information

  • Please inform our staff in advance regarding special requests or accessibility needs.
  • Fairy Mountain Retreat reserves the right to refuse service to guests whose behavior disrupts the peace and tranquility of the retreat or poses a safety risk to other guests and staff.

 

We look forward to providing you with an exceptional stay at Fairy Mountain Retreat. Please contact our team directly should you require any clarification or assistance.